Frequently Asked Questions
Q. When does my order ship?
A. Please allow 2-5 business days for us to process and ship your order. After we process your order, you will be sent a shipping confirmation via email with tracking for you orders.
Q. International Sipping?
A. Not at this time.
Q. Yeah, but how long does it take once shipped?
A. Depends on where you live. We are located in Northeastern Ohio, but some of our shirts and boards ship from North Carolina and Cali. So if you live close to those locations it can be a day or two, if you are further it might take up to 5 days. For our international folks, it can take between 15-25 days.
Q. What if I put in the wrong shipping address?
A. If this happens, please email us at email@example.com within the first 24 hours.
Q. Why didn't my shirt and skateboard come at the same time?
A. We have a company helping out with our apparel fulfillment since we are a new startup. As we grow, we will bring the shirt printing back in-house and ship everything together.
Q. I fell off my skateboard and am hurt. Can I blame you?
A. It is your choice to ride a skateboard, you will assume all of the risk that comes with riding a skateboard or longboard. Please wear a helmet and be smart. Platypus Board Co. and its parent company are not responsible for any injury or death occurred from riding our boards.
Q. Can I change my order after I place it?
A. We start processing your order as soon as you pay, this makes it super tough to make changes.
Q. My shirt is too small, can I swap it out?
A. All of our shirts are print on demand, this means it was made just for you. How cool is that! Please look at the sizing chart before ordering. We will only be able to swap out damaged or miss printed items.
Q. What is the deal with PBCO.?
A. Platypus Board Co. is an indy skate and lifestyle brand. Please see our About Us page for more information.